Refund Policy
How refunds work for Funeral Program Maker purchases
When We Refund
We refund a purchase in these cases:
- Your paid PDF cannot be delivered.
- The PDF is unusable because of a technical issue in Funeral Program Maker.
- You are not satisfied with the purchase.
How To Request A Refund
Email support@funeralprogramai.com. Contact us before you open a payment dispute. Most delivery problems resolve faster by email.
What To Include
Include these items in your message:
- The email address you used at checkout
- The approximate purchase time
- The product you selected
- A short description of the problem
Do not send payment card details. We do not need them, and we do not store them.
Delivery Problems
If the payment succeeded but the email or the download did not arrive, we check the Stripe order record and the delivery logs. We then resend the files or issue a refund.
Your download link carries a private token. If you still hold the link, it keeps working, so you can download the file again without waiting for us.
Timing
We review refund requests as quickly as possible. Funeral printing timelines are often urgent, and we treat them that way.
We return an approved refund to the original payment method through Stripe. Your bank controls how long the credit takes to appear.
Contact
Refund requests and questions: support@funeralprogramai.com.